SHIPPING & DELIVERY POLICY
Welcome to the Regal Suave Shipping & Delivery Policy page. Here, we provide comprehensive details about our shipping methods, processing times, and delivery options to ensure your shopping experience is seamless and satisfying. Our goal is to offer timely and reliable delivery for all your purchases. Please read through this policy to understand our procedures and expectations.
Free shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in the USA by USPS.
PROCESSING TIME
As soon as we receive your order, we process your item in 2-5 business days, this includes production time since most of the products are made to order.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Shipping time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 5-10 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Estimated Delivery Time
As soon as the order is processed, we will be sending tracking information to the email used during the purchase. Delivery time depends on the delivery service you choose.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@regalsuave.com
If your order hasn’t arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
RETURNS AND REFUND GUARANTEE
For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.